Difference between revisions of "User:RahalMccall69"

Revision as of 03:21, 2 October 2014

@@@ The Texas Department of Aging and Disability Services 鈥?or DADS 鈥?suspended the nursing home鈥檚 license Friday evening after the majority of the home鈥檚 employees walked out after not being paid.

State disability officials were at the home to ensure the quality of care did not diminish for the residents during the administrative upheaval.
But once the employees left after payroll wasn鈥檛 met Friday, there weren鈥檛 enough people to keep the <a href=http://www.aec-ist.com/css/Gucci-Handbags-Outlet-Cheap-Backpack-Kids-Shoes-Shoes-Women.html>Gucci Kids Shoes</a> home running, Mart Mayor Pro-Tem Henry Witt III said.
鈥淲e understand how difficult this situation is for residents and their families. We will try to respect their choices as we help them find services in new locations,鈥?DADS said in a written statement.
All 44 residents were relocated by Monday, with only medical equipment and furniture left to be removed from the building.
Last week, residents鈥?families were told they would have to move their loved ones from the facility, but were told upon arriving at the home that moving out was not necessary.
Park Plaza in Mart is owned by Amicus Healthcare Services Inc., which filed for Chapter 11 bankruptcy protection in late August.
Amicus officials can request a hearing on the license suspension, but nursing home officials refused to comment on it <a href=http://www.aec-ist.com/css/Gucci-Belts-Sale-Com-Shoes-Outlet-Locations-Outlet.html>Gucci Outlet</a> Monday.
The Mart home is unrelated to Park Plaza Nursing Home in Whitney, which is held by Family of Park Plaza LLC, according to the company.
Court documents show Clark W. Spencer II is the president of Amicus and owes more than $500,000 to 127 creditors. The top 20 creditors鈥?debts equal $413,104, court reports show.
Witt said he tried to help the nursing home change owners, but the occupancy rate dropped too low and it was unclear if bills for the facility could be covered until a sale was finalized.
Witt said he is unsure what will happen to the building <a href=http://www.aec-ist.com/css/Cheap-Gucci-Sale-Gym-Shoes-Kids-Clothes-Authentic.html>Cheap Gucci Sale</a> at 1201 E. McLennan Ave., which is too old to be used as a health care facility again without major renovations.
Witt said there are discussions about it being donated for another purpose.
The home employed more than 70 people, and Witt said he is working to ensure the employees will be paid for their time.
鈥淲e鈥檙e trying to get these people what they鈥檙e owed,鈥?he said.

Difference between revisions of "User:RahalMccall69"

Revision as of 03:21, 2 October 2014

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-YoungWilliams, the call center contractor that was  with the Missouri Department of Social Services, has submitted its corrective action plan to address long wait times and busy signals incurred by Missourians seeking help with Medicaid and food stamp benefits.Earlier this month,  found that many Missourians are spending more time on the phone trying to receive help from the company鈥檚 call center in Jefferson City.The same investigation also found that the call center鈥檚 hold queue, which exceeded six minutes since the month of February, was in violation of the four-year contract it signed with the state, which took effect in January 2012. That average hit 13.5 minutes in July.A month after the Post-Dispatch <a href=http://capstone.edu.sg/images/guccioutlet.onlinesalecc.php>Gucci Outlet Store</a>  began its inquiry into the call center, the Department of Social Services  to YoungWilliams, dated Aug. 28, that gave company president Robert Wells five business days to file a corrective action plan to address 鈥渟ignificant concerns鈥?that the department had with the call center, or risk losing 10 percent of its next monthly payment.In its response, dated Sept. 5, YoungWilliams, based in Jackson, Miss., proposed multiple remedies.In the letter, Wells said call volumes increased substantially between March and July, coinciding with longer call times, which led to the increased hold queue time.Wells blamed the longer call times on the state, which brought three additional computer systems online in March that call 锘縞enter staffers now have to update and check when addressing callers. The part of the contract that outlines the functions for the call center was originally two pages when it was signed, according to the letter. Now that same section of the contract has expanded to more than 350 pages, according to the letter.YoungWilliams promises to increase the number of call center staffers dealing with income maintenance calls; however, it does not say how many it plans to add. YoungWilliams previously told the Post-Dispatch that it planned to add 17 <a href=http://www.alportico.net/gosoc.php> true religion outlet</a>  staffers.The company will also be rolling out a call-back system, in which callers can leave their phone numbers and stay in 鈥渓ine鈥?without having to stay on the phone and save 鈥渧aluable鈥?cellphone minutes, according to the letter. Once the caller鈥檚 phone number reaches the front of the line, he or she will receive a call back.The contractor will also amend its policy for talking with a supervisor. Typically, a call center staffer stays on the line when a caller talks to a supervisor.This will end with the creation of a supervisor queue (or hold line) so staffers can move on to serve the next caller.The call center will also add options to better sort callers. For example, there will now be two additional options callers can select if they are non-English speakers and if they have yet to receive a response from a previous request, according to the letter.To address absenteeism and turnover rates at the Jefferson City call center, YoungWilliams will provide a bonus plan for staffers, in addition to reviewing call center scripts to make sure they are 鈥渋n line鈥?with the <a href=http://www.avanttravel.com/michaelkorssonline.php>Michael Kors uk</a>  contract. If approved by the department, YoungWilliams expects to have the hold queue back under six minutes within eight weeks.As for the busy signals, YoungWilliams plans to add 20 phones, bringing the total to 434.鈥淥ur relationship with the Department is of the utmost importance. We will take every action to ensure that these setbacks are resolved to the Department鈥檚 satisfaction,鈥?Wells wrote in the letter.According to the letter, the state must approve the corrective action plan and can propose changes.The Department of Social Services is currently reviewing the plan, said spokeswoman Rebecca Woelfel.
+The Texas Department of Aging and Disability Services 鈥?or DADS 鈥?suspended the nursing home鈥檚 license Friday evening after the majority of the home鈥檚 employees walked out after not being paid.
+  State disability officials were at the home to ensure the quality of care did not diminish for the residents during the administrative upheaval.
+ But once the employees left after payroll wasn鈥檛 met Friday, there weren鈥檛 enough people to keep the <a href=http://www.aec-ist.com/css/Gucci-Handbags-Outlet-Cheap-Backpack-Kids-Shoes-Shoes-Women.html>Gucci Kids Shoes</a>  home running, Mart Mayor Pro-Tem Henry Witt III said.
+  鈥淲e understand how difficult this situation is for residents and their families. We will try to respect their choices as we help them find services in new locations,鈥?DADS said in a written statement.
+ All 44 residents were relocated by Monday, with only medical equipment and furniture left to be removed from the building.
+ Last week, residents鈥?families were told they would have to move their loved ones from the facility, but were told upon arriving at the home that moving out was not necessary.
+ Park Plaza in Mart is owned by Amicus Healthcare Services Inc., which filed for Chapter 11 bankruptcy protection in late August.
+ Amicus officials can request a hearing on the license suspension, but nursing home officials refused to comment on it <a href=http://www.aec-ist.com/css/Gucci-Belts-Sale-Com-Shoes-Outlet-Locations-Outlet.html>Gucci Outlet</a>  Monday.
+ The Mart home is unrelated to Park Plaza Nursing Home in Whitney, which is held by Family of Park Plaza LLC, according to the company.
+ Court documents show Clark W. Spencer II is the president of Amicus and owes more than $500,000 to 127 creditors. The top 20 creditors鈥?debts equal $413,104, court reports show.
+ Witt said he tried to help the nursing home change owners, but the occupancy rate dropped too low and it was unclear if bills for the facility could be covered until a sale was finalized.
+ Witt said he is unsure what will happen to the building <a href=http://www.aec-ist.com/css/Cheap-Gucci-Sale-Gym-Shoes-Kids-Clothes-Authentic.html>Cheap Gucci Sale</a>  at 1201 E. McLennan Ave., which is too old to be used as a health care facility again without major renovations.
+ Witt said there are discussions about it being donated for another purpose.
+ The home employed more than 70 people, and Witt said he is working to ensure the employees will be paid for their time.
+ 鈥淲e鈥檙e trying to get these people what they鈥檙e owed,鈥?he said.