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It appears that the scorpion had fallen into the water and was getting difficulty getting out. With the scorpion in the water ...
There is a story about a man who was traveling in the desert. His travels had been extended and the days had been hot. He came upon a little brook trickling through a tiny oasis. He desperately sought a drink to refresh himself, but noticed the largest pool (which was smaller by any regular) had a scorpion clinging to a compact rock on the side of the brook.
It appears that the scorpion had fallen into the water and was having difficulty acquiring out. With the scorpion in the water the man had no true choice but to take away it just to get a drink.
Becoming a sort man he sought to remove the scorpion from the water instead of killing the creature. A few times the scorpion stung the man. One more traveler spotted the predicament and asked why he would try to aid a creature that was determined to hurt him.
The man replied, I know it is the nature of the scorpion to sting, but it is my nature to rescue and I do not wish to modify my nature.
This story is a wonderful parallel to consumer service. You might think of the water in our story your solution. It has the capability to refresh and revive. The scorpion can be specific buyers who may perhaps not consistently respond in a constructive manner. As a enterprise owner you are the man attempting to explain to others why you tolerate rude scorpions.
Youve heard the old adage There are two rules in business. 1) The customer is usually right and, 2) if the buyer is wrong refer to rule 1.
Shoppers are increasingly putting a higher priority on the service they obtain and they want to know you are committed to their satisfaction. Most, if not most, consumers will be happy with basic product fulfillment, but there will be some that might possibly by no means be happy. Operate to guide them unearth a resolution and by no means lose your patience with the stinging sensation you receive when all you are searching for to do is aid.
As a home business owner intent on high-quality client service you cant allow damaging customers to alter your commitment to consumer service. You may very well not understand why they insist on stinging, but at the end of the day you are the only one whose responses you can handle. If it is in your nature to give good quality customer service then you will strive to do so even in the most attempting of circumstances.Absolute Pest Management 8708 S Congress Ave # A1 Austin, TX 78745 512-444-0262 http://www.absolutepestmgmt.com go here
